Customer Feedback

Customer Feedback


Customer Feedback is really important to us at Missingscrew

Below are actual extracts from Customer Feedback Questionnaires we have sent out to our customers:

“We have a lovely solid oak kitchen table. On moving the table a screw snapped in half. The company we bought it off could not provide replacement screws. I came across missing screw after searching online. They had a perfect replacement screw. And saved us over £200 replacing the table”

“Cannot praise the service enough.”

“Outstanding service, timely delivery, product was exactly as ordered.”

“I am not a regular user for online purchase but in this case, I was looking for a small missing part for re-assembling DIY furniture together. After a small effort with internet search for the part's name and possible suppliers - I came across which was a joy. Their website was easy to use and clearly illustrate the part that I needed, sold in sensible quantity and at a very reasonable price. The online secure ordering was easy to navigate and most impressive was the speed of response at every stage in processing the order and dispatch. I received the goods exactly the way I wanted - perfect. So all in all - surprisingly efficient in my experience. I would definitely use again in any similar situation and recommend it to anyone else without hesitation - given this first hand experience. Well done you at!”

 “I found the service second to none, having ordered the incorrect item I was given total support, advice and understanding to help me return the incorrect item and find the correct item which is now in place and doing a great job. The communications I received were always prompt and helpful. Would definitely recommend and already have done on many occasions and they will be my first port of call when a similar need arises in the future.”

“Excellent service - the same screws I bought from Missing Screw, I was advised by both COMPANY A and COMPANY B that they were not obtainable anymore - Missing Screw supplied within 48 hours of my placing the order and the kitchen cabinet repaired.” (ACTUAL COMPANY NAMES HAVE BEEN REPLACED)

“Very good website with great description of products and easy to use. I have used a similar website and it was not as good as yours. “

“Very good idea, wish I had heard of you earlier!”

“Excellent service, much better than the Internationally renowned supplier who was expecting me to returm a 75% assembled flat pack for exchange rather that give me the 2 missing fittings.”

“Great to find products that I couldn't find anywhere else!”