If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging. We strongly recommend that you get proof of postage when returning your product(s). Missingscrew will not be held responsible for items lost or damaged in transit. All shipping back to Missingscrew is paid for by the customer. We are unable to refund you postal fees. Goods found to be damaged with by the customer will not be replaced but returned at the customers expense.