Terms and Conditions

Terms and Conditions



Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Missingscrew cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.


Delivery and Returns

Missingscrew returns policy has been set up to keep costs down and to make the process as easy for you as possible.



If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging. We strongly recommend that you get proof of postage when returning your product(s). Missingscrew will not be held responsible for items lost or damaged in transit. All shipping back to Missingscrew is paid for by the customer. We are unable to refund you postal fees.

Goods found to be damaged with by the customer will not be replaced but returned at the customers expense. 


Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Missingscrew immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. 


Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work. We will attempt to email you if we become aware of an unexpected delay. 

All orders are sent out via royal mail.


Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.



We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Missingscrew uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes:

To send you newsletters and details of offers and promotions in which we believe you will be interested. 

To improve the content design and layout of the website. 

To understand the interest and buying behavior of our registered users

To perform other such general marketing and promotional focused on our products and activities. 


Conditions Of Use

Missingscrew provide their services to you subject to the following conditions. If you visit our shop at Missingscrew you accept these conditions. Please read them carefully, Missingscrew controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands. 


Confirmation of Contract

Upon acceptance of a contract of sale by us, a confirmation e mail will be sent out to the valid e mail address provided by you. The contract will only be formed when we send the confirmation email to you.  The contract will only relate to those products whose dispatch is confirmed in the confirmation email.  If the confirmation email fails to reach you then please contact our customer service team on info@missingscrew.co.uk. You must ensure that all the terms and information of the order are complete and accurate.


License and Site Access

Missingscrew grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Missingscrew.


Product Descriptions

Missingscrew attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free. From time to time there may be information on Missingscrew that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 



Missingscrew sell spare parts for flatpack furniture which are compatible with leading flatpack furniture manufacturers, we do not sell branded parts and are no way linked to the manufacturers who make the furniture, we provide compatible spare parts only.


Force Majeure

We will not be held responsible for the delay to dispatch products or failure to perform any obligations under the contract with you due to circumstances out of our control including, without limitation, acts of God, fire, explosion, extreme weather conditions, war, national emergency, acts of terrorism, protests, riots, industrial disputes (whether or not involving our employees) or acts of local or Governmental authorities. 



Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed.
Please review our other policies posted on this site. These policies also govern your visit to Missingscrew

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales